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Sample chapter 2 of 3

CHAPTER 3: The Flat Rate Mentality

The Flat Rate Mentality begins with “Independent Contractor” belief. When we hire technicians, we offer them a wage that, we believe to be fair, competitive with the market and within our gross profit needs. While the technician may be appreciative of their new opportunity, their concept of the arrangement is probably different than ours.

The technicians’ “reality” might be that you are renting them a “bay” or “stall”. If you are paying them $30.00 per hour and your “door rate”, “grid rate” or even, perhaps, “warranty rate” is $130.00 per hour, their perception is that they are paying you, the company, $100.00 per hour for the use of your stall or bay.

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